Western law firms are increasingly turning to BPO organizations to assist them with their litigation support requirements. During the discovery process of a litigation proceeding vast quantities of documents are collected for review. Lawyers need a highly searchable and structured database support system to be able to find the information they want from this mass information store.

Most of these documents are unstructured, meaning the key information they contain can be anywhere within the body of the text and not a strictly identifiable place. Before Litigation Support Systems were developed, document analysis was performed by law clerks who visited each and every document gathered and manually classified or indexed them in some form from this key information.

Litigation Support systems provide the search and retrieval mechanisms for the lawyers but the vast quantum of data still requires coding by skilled clerical staff. This is an opportunity for BPO operations. We support these BPO Operations with WaveCase a highly customisable platform for litigation support built on its own acclaimed imaging, data extraction and delivery software.

WaveCase automates every process within the litigation support workflow. Documents are scanned and a law clerk then picks out the relevant subjective information guided by a unique coding script particular to the law firm and document type.

Fields typically captured for every document also include bibliographic information such as Document Title, Document Type, Date, Author and Pages. A Coding Summary is produced for each document. These summaries can then be collected and sent to the client law firm for uploading to their Case Management System such as Casemap, Concordance etc.